FAQs

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Purchase or Order

We are sorry if this is happening and offer a 10-year warranty on all Versa products. Please visit our Technical Support page to report the issue you are having, request a Return Material Authorization (RMA), or seek help from our technical sales support team.

Absolutely–and we’re glad you’ve asked. That’s because Versa is known worldwide for our efficient person-to-person service by email or phone. We will get back to you in most cases within a few minutes and at the very least by the next business day. Contact Versa’s friendly expert Technical Sales team in Paramus, New Jersey or Apeldoorn, the Netherlands. Ask for the Technical Sales department or just PRESS 3 to be connected immediately to an actual person. Everyone in Technical Sales as Versa has many years of experience with Versa products. If they’ve never heard your question, they will find an answer quickly.

Need help with the following?

  • Pricing & Delivery on a Versa valve?
  • Purchasing a Replacement component?
  • Purchasing a Repair or Refurbishment kit?
  • Returning a valve?
  • Obtaining a shipment tracking number? Order number? Order status?

If so please contact us for fast, friendly assistance from factory-based experts.. Our technical sales support and customer service teams have real people that will answer your call or email quickly with the exact information you need. Please call us directly at our world headquarters in Paramus, NJ at +1 201-843-2400 x 3 for immediate contact (8:00 to 4:30 EST M-F) our European office in The Netherlands at +31 55 368 19 00 (8:00 to 4:30 CET M-F). If you’d prefer to contact us online submit your request on our Technical Support Request page for a speedy response.

Versa products are available from close to 150 members of our international distribution network. Versa distributors will help you with product specification, technical support, troubleshooting, or circuit design.

Within the US and Canada search by state to find the one nearest to you. For non-US/Canada customers try searching by country. We have both a clickable map and directory listing of all our active distributors worldwide.

Yes. Please use our Versa valve photo upload link on our Tech Support page which will direct your photo or photos instantly to our Technical Sales team. Also indicate service: air, natural gas, water or oil. On solenoid valve applications also include voltage, area classification and whether it is being used in a general-purpose or hazardous location.

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