Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS


Discover answers to all your common questions by checking out our FAQs section.

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TECHNICAL INFORMATION

How can I obtain a hazardous location certificate or quality declarations?
Go to our Documentation page to find our IECEx Quality Assessment Report, ISO 9001:2008 Certification, DEKRA QAR Production Quality Assurance Certification, and many others.
Can I use my V Series 3-way valve as a diverter or selector?
Yes, you can use the V Series 3-way valve as a diverter or selector. Ensure to follow the provided guidelines in the product documentation for proper usage.
Is a VERSA valve rated for hydraulic service also good for water service?
No. The technical requirements for hydraulic vs. water service valves are very different. Options and designs differ based on the unique requirements and properties of these media. Please select the valve for the specific service. Contact VERSA’s Technical Sales team for advice on the exact options you will need.
What is the minimum pilot pressure?
Force is required to shift a pilot or solenoid-pilot valve. The shifting force must overcome the opposing force (often a spring holding the valve in one position.) The valve specification includes a minimum force required to force the valve to shift. The physical force achieved by a pneumatic valve is created when the pressurized media acts on the surface area of the pilot piston, creating force. The force is measured by the pressure (of the media) multiplied times the surface area on which the pressure is applied (F=P x A). The minimum pilot pressure is minimum amount of pressure required to create a force greater than the opposing force in the device, thus allowing the control device to function.
What is the advantage of a solenoid pilot design over that of a direct acting design?
The advantages of the solenoid-pilot design are high flow capability, reliability and low power consumption. The disadvantage is that it requires a minimum pilot pressure to shift the valve plunger. The advantage of a direct acting solenoid is that there is no minimum pressure requirement. The disadvantages are limited flow capability and high power consumption.
What does expilot mean?
Expilot is a term used to describe a solenoid-pilot directional control valve utilizing an external pilot signal. A pilot signal, often referred to as the pilot pressure, creates the force required to do work in the main body pilot valve. Solenoid-pilot valves utilize an internal or an external source for its pilot signal. An internal pilot source utilizes the main body media as the source of the pilot signal. A valve that uses an external pilot source does not utilize the main body media rather requires a separate, external pressurized source for the pilot signal. An expilot design is common when the pressure of controlled media does not meet the minimum pressure requirement of the main valve or where the control media need to be separated from the main body media.
What is a solenoid pilot design?
A solenoid-pilot directional control valve utilizes a combination of a direct acting solenoid and a pilot valve. The solenoid direct acting valve controls the flow of a pressured media going to the pilot valve. The pressurized pilot media pushes on the pilot piston which creates a force (F=P x A). That force is used to move the plunger in the pilot valve. Flow control occurs via the configuration of the plunger. The action of moving the plunger controls the flow of the media. The advantages of the solenoid-pilot design are high flow capability, high reliability, low power consumption and simplicity of piping/installation as pilot lines are integral to the valve. The disadvantage is that it requires a minimum pressure to shift the plunger.
What is a direct acting solenoid?
Direct acting solenoid valves are used to control the flow of fluid and gas media. The most common types of flow control are opening, closing, selecting different media or diverting a media. A direct acting solenoid flow control valves shifts via an electric coil. When energized, it creates a magnetic field that moves a metal poppet. The direct action of energizing and de-energizing the solenoid controls the flow of the media, turning it on and off. The advantage of a direct acting solenoid is that there is no minimum pressure requirement. The disadvantages are limited flow capability and high power consumption.
How often should seals be replaced on VERSA valves?
O-rings are available in various elastomeric materials. VERSA offers a host of different O-ring and seal material options to create the most suitable match of the elastomer to the specific application. The media, ambient conditions, lubrication and cycle rate affect the integrity and longevity of the O-ring. In ideal conditions, O-rings can and will last 10 years or more. Versa advises its customers to consult their local authorized Versa distributor to ensure proper O-ring selection and to develop a proactive maintenance schedule for your application.
Which VERSA solenoid valves are direct acting?
Several VERSA valve families are direct acting.  Our direct acting valves include the entire E Family (E SeriesE3 SeriesE4 SeriesE5 Series & EZ Series) and our D-316 Series.
Why does VERSA offer so many different stainless steel solenoid valves?
VERSA offers different types of 316 stainless solenoid valves to provide the best match for your application. The available options range from simple low flow pilot signal to a very high flow spool valve; pneumatic logic relays with indication and various other types of safety latching mechanisms. Contact VERSA Technical Sales team who will quickly determine your needs and advise on the best Versa 316 stainless steel valve for your application.
What is the most common vacuum service application?
Most vacuum applications use a 3-way, 2-position, normally open valve. The vacuum pump is connected to the valve’s exhaust port, the suction cup is connected to the cylinder “A” port and the inlet port is left open as a vent. Although the valve is a normally open valve, in a vacuum application it performs as a normally closed valve.
Can VERSA values be used in vacuum service application?
Yes, many VERSA valves can be used in vacuum service, depending on the specific type of vacuum setting or environment. Most common are manually operated, direct solenoid and remote piloted solenoid-pilot valve.
Why can’t I reverse flow through the V Series valves?
Reversing the flow through a V&T series valve may result in the valve not functioning correctly because the internal seals could be damaged. Please see “The Anti-Extrusion Principal.” Please note there may be options or other products that may be right for your application. Contact VERSA’s Technical Sales team for assistance with recommendations for your specific application.
Are VERSA valves good for natural gas applications?
Absolutely. Many if not all VERSA valves are rated for natural gas applications. Please note however, VERSA also offers a natural gas service option to enhance the performance and improve product life in a natural gas service application. Contact VERSA’s Technical Sales team and ask about the “NGS” suffix details. Available on VERSA V Series, B Series, V-316 Series and C-316 Series
Are VERSA valves good for water service?
Some of our standard valves are rated for water service but water is tricky – so it “depends!” Where appropriate we will recommend and specify the correct water service (WS) options to assure trouble-free system performance. Contact VERSA’s Technical Sales team and be ready to discuss the type of water in your system, your operational requirements, and the type of valve actuation you will be using. They will quickly determine your needs and advise on the correct valve options for your water service application. The WS option is limited to VERSA’s V&T Series.
Which VERSA valves can be used with hydraulic fluid?
Some of our standard valves are rated for hydraulic service. Please note however many also need options to assure trouble-free hydraulic system performance. Contact VERSA’s Technical Sales team to determine the exact specifications you will need. VERSA’s T Series is specifically designed for hydraulic service and our V Series can also be used for hydraulic service in low pressure (<100 psi/6.89 bar) applications.
Are VERSA valves Safety Integrity Level (SIL) rated?
Yes. VERSA provides a third party SIL certificate which indicates they are “SIL 3 capable”. The certificate provides the necessary information to calculate your individual SIL rating for your Safety Instrumented System (SIS) package. SIL 3 Capability Certs are available for our B-316, C-316, C-Aluminum, D-316, E-Series, EQE, QE, V-316, V Series and T Series. Each SIL 3 capable certified series has its own certificate and report. VERSA SIL 3 capability certs are available from your distributor or directly from VERSA’s Technical Sales team on our Technical Support page.
What is the difference between direct acting solenoid valve and a solenoid pilot operated valve?
In a direct acting valve, the main body or poppet is moved using magnetic force generated by the electrical coil to shift the valve. In a solenoid-pilot operated valve, the main body or plunger is moved using force developed from the available pilot pressure. The coil in this case is used to control the pilot for the pilot piston.

PRODUCT INFORMATION

Can I use my V Series 3-way valve as a diverter or a selector?
VERSA offers diverter and selector valves for this purpose. VERSA’s 3/2 valves have 1 Inlet, 1 Cylinder port, and 1 Exhaust port. VERSA Diverter valves (7-way valves) have 1 Inlet and 2 Outlet ports. VERSA selector valves (8 way valves) have two inlets and 1 Outlet. Flow direction is important in VERSA’s V Series product line.
Are VERSA valves suitable for steam applications?
No, VERSA does not manufacture steam service valves, but our Technical Sales Team is ready to assist you in finding a solution.
Is a VERSA valve rated for hydraulic service also good for water service?
No. The technical requirements for hydraulic vs. water service valves are very different. Options and designs differ based on these media's unique requirements and properties. Please select a valve for the service. Contact VERSA’s Technical Sales team, who will quickly determine your needs and advise on the exact options you’ll need for either hydraulic or water service.
Which VERSA solenoid valves are direct acting?
Several VERSA valve families are direct acting.  Our direct acting valves include the entire E Family (E SeriesE3 SeriesE4 SeriesE5 Series & EZ Series) and our D-316 Series.
Why does VERSA offer so many different stainless solenoid valves?
VERSA offers different types of 316 stainless solenoid valves to provide the best match for your application. The options range from a simple low-flow pilot signal to a very high-flow spool valve, pneumatic logic relays with indication, and various other safety latching mechanisms. Contact the VERSA Technical Sales team, who will quickly determine your needs and advise on the best VERSA 316 stainless steel valve for your application.
How can I get VERSA product catalogs?
If you would like a hard copy, the best way is to request one from your distributor. Alternatively, you can download our catalog from our website to ensure you have the most up-to-date information.
Why can’t I reverse flow through your V Series valves?
Reversing the flow through a V&T Series valve may result in the valve not functioning correctly because the internal seals could be damaged. Please see "The Anti-Extrusion Principal." Please note that options or other products may be right for your application. Contact VERSA's Technical Sales team for assistance in recommendations for your specific application.
Are VERSA valves good for natural gas applications?
Absolutely. Many, if not all, VERSA valves are rated for natural gas applications. Please note, however, that VERSA also offers a natural gas service option to enhance performance and improve product life in a natural gas service application. Contact VERSA’s Technical Sales team and ask about the “NGS” suffix details. Available on VERSA V Series, B Series, V-316 Series, and C-316 Series.
Are VERSA valves good for water service?
Some of our standard valves are rated for water service, but water is tricky – so it “depends!” Where appropriate, we will recommend and specify the correct water service (WS) options to ensure trouble-free system performance. Contact VERSA’s Technical Sales team and be ready to discuss the type of water in your system, your operational requirements, and the type of valve actuation you will be using. They will quickly determine your needs and advise on the correct valve options for your water service application. The WS option is limited to the VERSA V Series and T Series.
Which VERSA valves can be used with hydraulic fluid?
Some of our standard valves are rated for hydraulic service. Please note, however, that many also need options to ensure trouble-free hydraulic system performance—Contact VERSA’s Technical Sales team to determine the exact specifications you need. Versa’s T Series is specifically designed for hydraulic service, and our V Series can also be used for hydraulic service in low-pressure (<100 psi/6.89 bar) applications.
Are VERSA valves Safety Inegrity Level (SIL) rated?
Yes. VERSA provides a third party SIL certificate which indicates they are “SIL 3 capable”. The certificate provides the necessary information to calculate your individual SIL rating for your Safety Instrumented System (SIS) package. SIL 3 Capability Certs are available for our B-316, C-316, C-Aluminum, D-316, E-Series, EQE, QE, V-316, V Series and T Series. Each SIL 3 capable certified series has its own certificate and report. VERSA SIL 3 capability certs are available from your distributor or directly from VERSA’s Technical Sales team on our Technical Support page.

PNUEMATICS

What is the VERSA patented Anti-Extrusion Principal?
VERSA patented the Anti-Extrusion Principal which is an O-ring sealing arrangement we invented for our valves. O-ring seals offer great advantages in valve design. They make valves rugged and reliable and are simple to assemble and maintain. Because there are readily available standard and custom O-ring seals, there is a wide choice of sealing materials, which is all great news. However, when O-rings are used as a dynamic seal sometimes the internal forces can cause the seal to move or jump. When this happens the seals can become extruded or “nipped” which leaves small defects on the seal material. Our Anti-Extrusion Principle offsets the disadvantages of using O-rings by using a patented sealing arrangement in our O-ring packed valves. Basically, VERSA seats O-ring seals within the valve body or on the valve plunger so the flow of the media or the pressure differential through the valve helps seat the O-ring. This keeps the O-rings in place which reduces the risk of extrusion and thereby enhances valve performance and life.
What is the minimum pilot pressure?
Force is required to shift a pilot or solenoid-pilot valve. The shifting force must overcome the opposing force (often a spring holding the valve in one position.) The valve specification includes a minimum force required to force the valve to shift. The physical force achieved by a pneumatic valve is created when the pressurized media acts on the surface area of the pilot piston, creating force. The force is measured by the pressure (of the media) multiplied times the surface area on which the pressure is applied (F=P x A). The minimum pilot pressure is minimum amount of pressure required to create a force greater than the opposing force in the device, thus allowing the control device to function.
What is the advantage of a solenoid pilot design over a direct acting design?
The advantages of the solenoid-pilot design are high flow capability, reliability, and low power consumption. The disadvantage is that it requires a minimum pilot pressure to shift the valve plunger. The advantage of a direct acting solenoid is that there is no minimum pressure requirement. The disadvantages are limited flow capability and high-power consumption.
What does expilot mean?
Expilot is a term used to describe a solenoid-pilot directional control valve utilizing an external pilot signal. A pilot signal, often referred to as the pilot pressure, creates the force required to do work in the main body pilot valve. Solenoid-pilot valves utilize an internal or an external source for its pilot signal. An internal pilot source utilizes the main body media as the source of the pilot signal. A valve that uses an external pilot source does not utilize the main body media rather requires a separate, external pressurized source for the pilot signal. An expilot design is common when the pressure of controlled media does not meet the minimum pressure requirement of the main valve or where the control media need to be separated from the main body media.
What is a solenoid pilot design?
A solenoid-pilot directional control valve utilizes a combination of a direct acting solenoid and a pilot valve. The solenoid direct acting valve controls the flow of a pressured media going to the pilot valve. The pressurized pilot media pushes on the pilot piston which creates a force (F=P x A). That force is used to move the plunger in the pilot valve. Flow control occurs via the configuration of the plunger. The action of moving the plunger controls the flow of the media. The advantages of the solenoid-pilot design are high flow capability, high reliability, low power consumption and simplicity of piping/installation as pilot lines are integral to the valve. The disadvantage is that it requires a minimum pressure to shift the plunger.
What is a direct acting solenoid?
Direct acting solenoid valves are used to control the flow of fluid and gas media. The most common types of flow control are opening, closing, selecting different media or diverting a media. A direct acting solenoid flow control valves shifts via an electric coil. When energized, it creates a magnetic field that moves a metal poppet. The direct action of energizing and de-energizing the solenoid controls the flow of the media, turning it on and off. The advantage of a direct acting solenoid is that there is no minimum pressure requirement. The disadvantages are limited flow capability and high power consumption.
What is the difference between a direct acting solenoid valve and a solenoid pilot operated valve?
In a direct acting valve, the main body or poppet is moved using magnetic force generated by the electrical coil to shift the valve. In a solenoid-pilot operated valve, the main body or plunger is moved using force developed from the available pilot pressure. The coil in this case is used to control the pilot for the pilot piston.

PURCHASE OR ORDER INFORMATION

Can I speak to someone in Technical Sales?

Of course! We're happy to help. VERSA is well-known worldwide for our efficient person-to-person service through email or phone. We strive to reply to your inquiries within minutes, and at the very latest, by the next business day. You can reach out to VERSA's Technical Sales team either in Paramus, New Jersey or Apeldoorn, Netherlands. Just ask for the Technical Sales department or press 3 to be immediately connected to a real person. Every member of our Technical Sales team has years of experience with VERSA products. Click here for more information.

 

How do I find a VERSA Distributor near me?
VERSA's international distribution network, consisting of almost 150 members, provides technical assistance, circuit design, and product specifications. Check out the distributor listing by clicking here.      
How do I change my order or get product documentation?
  • Expedite an order?
  • Cancel an order?
  • Obtain a Spec sheet, Agency Cert, STEP file, drawing, or Certificate of Origin.
  • Download a digital version of our print catalog.
  • Contact your distributor by visiting our Distributor Listings. If you are still determining which VERSA distributor to work with, our friendly Technical Support experts can help you.
How do I report a problem with my VERSA Product?
We are sorry if this is happening and offer a 10-year warranty on all VERSA products. Please visit our Technical Support page to report your issue, request a Return Material Authorization (RMA), or seek help from our technical sales support team.
Can I send a picture of my valve to identify it?
Yes. Please use our send an email to sales@versa-valves.com.
How can I get information on purchasing VERSA products?

Need help with the following?

  • Pricing & Delivery on a VERSA valve?
  • Purchasing a Replacement component?
  • Purchasing a Repair or Refurbishment kit?
  • Returning a valve?
  • Obtaining a shipment tracking number? Order number? Order status?

If so, please get in touch with factory-based experts. Our technical sales support and customer service teams will answer your call or email quickly with the information you need. Please call us directly at our world headquarters in Paramus, NJ, or at our European office in Apeldoorn, Netherlands. If you’d prefer to contact us online, submit your request on our Technical Support Request page for a speedy response.

 


GENERAL SUPPORT

I am an authorized distributor of VERSA. How do I sign up for access to the Distributor Portal?
To register for access to our Distributor Portal, click here.

 

Are there any jon openings at VERSA?
VERSA is always looking for the best and the brightest to join our team; people who thrive on change, love challenges and who bring an enthusiastic outlook and perspective. If you would like to join our incredible team, take a look at our current job openings